satisfaction

Supply at airport locations has increased, but overall customer satisfaction this year with airport-based rental car companies in North America has remained nearly even with 2021 as fees rise, according to the J.D. Power 2022 North America…

Smartphone users will be disappointed if they expect their devices and social media to fill their need for purpose and meaning. In fact, it will probably do the opposite, researchers at Baylor and Campbell Universities found in a recently…

As fewer people traveled during the pandemic, air traveler satisfaction with North American airports reached an all-time high in 2021, according to J.D. Power. But with passenger volumes now growing to near pre-pandemic levels and “rampant…

By PTI MUMBAI: When it comes to Hindi films, veteran actor Nagarjuna says he always looks for an experience that satisfies his soul and it is the reason why he took up "Brahmastra Part One: Shiva" after many years of…

“Ordering hotel supplies was once a 3 - 4 step process; now, it's 8 - 10 steps to try to get the right materials to create products. We’ve doubled the amount of work we do for…

Does ESG make financial, or even moral, sense? The portmanteau term covers environmental, social and governance behaviour. Critics point to measurement problems — particularly with the “S” factor. However, a study published this…

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A new study finds that a commonly used behavioral intervention -- informing primary care physicians about how their performance compares to that of their peers -- has no statistically significant impact on preventive care performance. It…

Many hotels in the past year have been challenged to restore pre-pandemic service and staffing levels as demand rises and rates increase markedly. That mixture of circumstance is beginning to damage guests' satisfaction with hotel service,…

In the 1990s and early 2000s, the “100% Satisfaction Guarantee” was all the rage among many hotels. The gist was simple: Encounter a problem and receive your money back.In theory, this approach addressed fairly serious…