Full-service Restaurants

More casual-dining restaurants and takeout joints are dispensing with direct phone lines, opting instead to divert customer calls to voice bots.Pushing customers who call in orders and reservations to automated lines run on artificial…

Mr. Williamson used to order the Chicken Chalupas or Doritos Locos Tacos from Taco Bell. He said he now says goodbye to his co-workers after clocking out after 11 p.m., goes home, plays videogames and orders from…

Covid-19 restrictions are easing. Restaurants are deciding whether to keep masks on the menu.California, New York, Connecticut, Illinois and other local governments in recent weeks have ended mask requirements for dining inside and working…

Deliveroo PLC, a food-delivery company based in the U.K. and backed by Amazon.com Inc., plans to open its own pizza parlor in London in an effort to better understand…

Short supplies and escalating costs of chicken breasts and wings are leading restaurants to add thighs and other dark poultry meat to menus and entrees.Long overshadowed by more-coveted and profitable products like breasts and tenders,…

In a matter of days, Covid-19’s accelerating spread hampered operations for some companies and slowed sales at others, as workers fell sick and co-workers and customers became more cautious. Still, many say they hope precautions adapted…

DoorDash Inc. has started selling restaurant ads that appear atop the search results in its app, as companies in the largely money-losing food-delivery industry dive deeper into advertising to boost revenue.…

Casual-dining chains are leaning on technology to make the sit-down restaurant experience more automated for guests and more streamlined for busy employees—and in some cases to compensate for a shortage of servers. Cracker Barrel’s eat-in…

Part two in a three-part series on the fundamentals of wine appreciation. “I REALLY DON’T like talking to people I don’t know,” said Julian Pecht, 22, a recent college grad I’d taken on as a pupil in my one-on-one crash…

FOR THE FIRST time in its 35-year history, Manhattan’s Le Bernardin is letting male patrons order its tasting menu or a bottle of Burgundy without wearing a sportcoat. When it reopened its polished dining room on March 17 after a several…