CPaaS

As it aims to optimise its internal business operations and better address customer needs, Welsh Water has deployed 8x8’s communications platform as a service (CPaaS) Video Interaction application programming interface (API) to…

Noting that transforming into an artificial intelligence (AI)-powered contact centre is now a necessity for those that want to deliver “stellar” customer experience, cloud communications provider 8x8 has unveiled AI-driven…

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Studies from Juniper Research are predicting continued strength in the internet of things (IoT) and communications platforms-as-a-service (CPaaS) markets over the short and medium terms, with 5G-based IoT connections set to climb…

Aiming to cut through the communications clutter in the modern hybrid enterprise, integrated cloud communications platform provider 8x8 has announced the availability of 8x8 Connect Automation Builder, a no-code multiple-channel…

One in three under 40 switch banks to get a better mobile experience as customers want more personalized two-way interaction STOCKHOLM, Sweden, and ATLANTA — July 13, 2022 — Consumers want far more personalized mobile banking…

Companies, it seems, can’t get enough of communications platform as a service (CPaaS). These are boom times for the technology – a study from Juniper Research predicts that, worldwide, the CPaaS industry will be worth more than $34bn…

Industry analysts have noted that companies can’t seem to get enough of communications platform as a service (CPaaS) and, aiming to cash in on the hot market, cloud CPaaS solutions provider Vercom claims to have reached a new…

As many as 80% of companies have or will implement conversational customer engagement technologies to improve customer experience, and more than half will do so using a communications platform-as-a-service (CPaaS) offering to deliver…

With the industry seeing several new entrants over the past couple of years, including Microsoft and Amazon, the communications platform-as-a-service (CPaaS) industry has continued to mature and, according to a study from the Synergy…