J.D

North American hotels' increase in staffing and a focus on customer service is paying dividends in the form of guest satisfaction, according to a new J.D. Power survey. Overall guest satisfaction in the J.D. Power 2023 North America Hotel…

Consumer demand for air travel may be soaring, but customer satisfaction with carriers has dropped for the second year in a row, according to the J.D. Power 2023 North America Airline Satisfaction Study, released Wednesday.Overall passenger…

Devotion and Sleight director J.D. Dillard has confirmed his Star Wars movie is "unfortunately no longer a thing." Speaking to TheWrap, Dillard opened up about the Star Wars film that was reportedly in the works in 2020 with Luke…

Supply at airport locations has increased, but overall customer satisfaction this year with airport-based rental car companies in North America has remained nearly even with 2021 as fees rise, according to the J.D. Power 2022 North America…

As fewer people traveled during the pandemic, air traveler satisfaction with North American airports reached an all-time high in 2021, according to J.D. Power. But with passenger volumes now growing to near pre-pandemic levels and “rampant…

“It is no secret that many of the major hospitality companies have put off upgrades and deferred maintenance while they were in survival mode during the pandemic,” hospitality practice lead at J.D. Power Andrea Stokes said in a statement…

Many hotels in the past year have been challenged to restore pre-pandemic service and staffing levels as demand rises and rates increase markedly. That mixture of circumstance is beginning to damage guests' satisfaction with hotel service,…