Realme has introduced a premium after-sales plan for its existing and new customers in India, Realme Care+. The new subscription-based program aims to provide a seamless support experience, an extended 1-year warranty, a year of screen protection, and a year of accidental and liquid damage protection for Realme devices. The company also added that the premium service would enable customers access to the company’s service staff, hassle-free claim processes, and authorized service centers with genuine device parts.
Realme stated the integrated digital customer service platform would support SMS notifications and live tracking of service requests, knowledge bank, pick-up service, TV on-door service, self-service, software upgrades, and warranty status checks. In addition, a supporting service center will coordinate with the technical support team to make maintenance tasks and repairs easier for customers availing of this scheme.
The value-added service will be available via social media, email, voice, WhatsApp, and webchat from 9:00 AM to 9:00 PM IST. In addition, it will extend support to multiple regional languages like Tamil, Telugu, Bengali, Gujarati, Kannada, Malayalam, Marathi, Punjabi, and Hindi.
CEO of Realme India, VP of Realme, and President of Realme International Business Group, Madhav Sheth, said, “Realme Care is a testimony of our commitment to serving the best to our customers and our focus to further build on our customer experience. Through this initiative, we are ensuring a complete service through digital technology with ‘service quality as the foundation and ‘consistency, convenience, and care as the core values. We are hopeful that Realme’s service will become the customer experience benchmark in the technology industry.”
For more technology news, product reviews, sci-tech features and updates, keep reading Digit.in.
Stay connected with us on social media platform for instant update click here to join our Twitter, & Facebook
We are now on Telegram. Click here to join our channel (@TechiUpdate) and stay updated with the latest Technology headlines.
For all the latest Technology News Click Here
For the latest news and updates, follow us on Google News.
Denial of responsibility! NewsAzi is an automatic aggregator around the global media. All the content are available free on Internet. We have just arranged it in one platform for educational purpose only. In each content, the hyperlink to the primary source is specified. All trademarks belong to their rightful owners, all materials to their authors. If you are the owner of the content and do not want us to publish your materials on our website, please contact us by email – [email protected]. The content will be deleted within 24 hours.
