How To Fix Netflix Displaying Black Screen With Sound

If you’re streaming Netflix on Mac, clearing the cache is equally easy. First, click on the ‘Safari’ tab at the top left corner and then click on ‘Preferences.’ In the menu, select ‘Advanced’ and mark the box beside ‘Show Develop menu in menu bar’ at the bottom. Following this, a ‘Develop’ tab will appear on the screen. Click on the tab and select ‘Empty Caches’; that will clear the temporary data saved by the browser. Doing so should fix the Netflix black screen error with sound on Mac. If the web browser is still not able to access content on Netflix, you can try streaming via another web browser, such as Google Chrome. 

For those who use Microsoft Edge, finally, click the three-dot icon at the top right corner of the display and select ‘Settings.’ Select ‘Privacy, search, and services’ from the menu on the left, and scroll down to locate the section about browsing data, which contains ‘Choose what to clear.’ Click on the option and mark the boxes beside ‘Cookies and other site data’ and ‘Cached images and files.’ This should delete any temporary files that might be causing the browser to malfunction and fix the Netflix streaming error; if not, the next step is reporting the issue to Netflix.