In FY21, public sector banks (PSBs) recorded a net profit of ₹31,820 crore-the highest in the last five financial years. The government has not allocated any capital towards bank capitalisation in the current fiscal.
Financial Services secretary Sanjay Malhotra suggested that PSBs should explore more collaboration and that large banks should share their best practices with small lenders and guide them in areas where they need more expertise, said an official with Indian Banks’ Association (IBA).
Manthan 2022 was held to brainstorm with the top leadership of PSBs and unlock next-generation reforms while continuing with the EASE (Enhanced Access and Service Excellence), common reform agenda for all PSBs aimed at institutionalising clean and smart banking. The first PSB Manthan took place in 2014, and the last such exercise was held in 2019.
Malhotra also suggested that banks should explore strategies for long-term profitability and more customer-centric approach. He expressed confidence that PSBs will continue to strive and perform better on all metrics, including profitability, the IBA official said.
“Six groups were formed to look and suggest measures for key focus areas, including customer service, digitisation, HR incentives, governance and collaboration,” he said.
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