CBSE sets up help-desk for assisting schools in preparing Class X, XII results – Times of India

The CBSE help-desk is exclusively for the purpose of helping the schools/ Result Committee in result tabulation and it will work only on working days from 9:30 am to 5 pm from June 24, 2021.

The concerning schools/ result committees should note that the help-desk will entertain queries related to tabulation policy only No general queries will be entertained on the dedicated help-desk to ensure effective implementation of the result tabulation.

“This help-desk will resolve the queries related to tabulation policy for both classes X and XII,” said Dr Sanyam Bhardwaj, Controller of Examinations.

Concerned person(s) will get their queries solved through telephonic mode only as visitors will not be entertained by the help-desk for face to face interaction.

“Schools are requested to enter into brief discussion when sharing their issue with the help-desk official. Accordingly, prior home work on their part will help CBSE to effectively respond to the schools,” said the statement issued by the Board.


Schools are advised to note the following points


– Schools should read related policies and FAQ’s for their understanding.
– The schools may first send the email related to Class-X on email ID: [email protected]

– And related to Class-XII on the email ID: [email protected]

While sending email, please mention your school no, school name and city. Also please ensure that mail should be short which is easy to read and understand. You may also annex screen shot etc with the mail for clearly explaining your problem.

In the school feel that the problem could be resolved over phone, the help-desk can be contact ofr queries except IT related through the following for mobile number:

1) 9311226587

2) 9311226588

3) 9311226589

4) 9311226590

For IT realted queries, help desk can be contacted through following mobile number

1) 9311226591