Indian IT giant Tata Consultancy Services (TCS) and Adobe are expanding their partnership to deliver turnkey digital customer experiences that are powered by Adobe Creative Cloud, Adobe Document Cloud, and Adobe Experience Cloud. TCS has launched an Adobe-focused business unit, which aims to help businesses take a holistic, customer-centric approach to design game-changing digital customer experiences. The companies are collaborating to digitally transform document-driven processes for departments enterprise-wide, yielding a step-change improvement in employee experience and business agility across finance, procurement, legal, IT, HR and sales. Adobe Sign is the e-signature platform for TCS due to its integration with popular enterprise software like Microsoft 365, Salesforce, and Workday.
Powered by Adobe technologies and TCS’ Experience-First approach, organizations can access:
* Solutions specifically designed to enable the accessibility of any digital document
* Notarization processes transforming the traditional, slow and costly document notarization process with automated workflows enabled by the Remote Online Notarization capabilities within the Notarize and Adobe Sign integration
* eConsent solutions for multiple life sciences and travel scenarios such as drug trials, digital passport and vaccine administration
“Our newly launched business unit is reimagining customer experiences using a comprehensive stack of Adobe cloud solutions: Adobe Creative Cloud, Adobe Experience Cloud, and the document automation capabilities of Adobe Document Cloud,” says Natarajan Baskaran, head of TCS interactive — Adobe-focused business unit. “Documents are becoming essential ingredients to customer-centric processes in the CX ecosystem. Our strong partnership and co-innovation will accelerate growth and help deliver on our brand promise of ‘Building on Belief’ to impart unique, unparalleled experiences in the end-to-end customer journey.”
“The TCS and Adobe relationship is a close, long-term partnership that has been successful for more than ten years,” said Simon Williams, vice president of strategic development for Adobe Document Cloud. “We’ve already gone to market with extensive solutions leveraging Adobe Creative Cloud and Adobe Experience Cloud. The integration of Adobe Document Cloud capabilities and the creation of a dedicated Adobe-focused business unit is a natural next step for this strategic partnership and for our customers.”
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